Sales Policy

Article 1-Parties
1.1. Seller
Course title: GARANTI cooling ,air conditioning and machine SAN.TIC LTD STI
Address: Ikitelli OSB Tumsan 1.Part 7.Block No.: 21 Başakşehir / Istanbul
Phone: 0212 485 51 29
Email : bilgi@garantisogutma.com
1.2. Set
First name-last name / TC.no
Article 2-Subject
The subject matter of this agreement is that the buyer belongs to the seller http://www.garantisogutma.com it is the determination of the rights and obligations of the parties in accordance with the provisions of the Consumer Protection Law No. 4077 and the regulation on distance contracts in relation to the sale and delivery of the product, which it orders in electronic form from the website.
Buyer, seller's Name, Title, Open address, telephone and other access information , basic qualities of the goods subject to sale, sale price, including taxes , payment method, delivery conditions and costs, etc. all preliminary information about the goods subject to sale and the exercise of the right to “withdraw” and how this right will be used , the official authorities where they can communicate their complaints and objections, etc. it accepts and declares in accordance with the provisions of this agreement that it has been informed by the seller clearly , clearly and in accordance with the internet environment , confirms this preliminary information electronically, and then orders the goods.
http://www.garantisogutma.com the preliminary information contained on the site and the invoice issued on the order issued by the buyer are integral parts of this agreement.
Article 3-Product/Payment/Delivery Information Subject To Contract
Type and type of products/products received electronically, quantity, brand/model, sale price, payment method, delivery person, delivery address, invoice information, shipping fee as indicated below.The person to be billed and the person who makes the contract must be the same.The information below must be accurate and complete. Buyer agrees to fully cover damages arising from situations where this information is not accurate or incomplete, and buyer also accepts any liability that may arise from this situation.
If the seller deems it necessary, the buyer reserves the right to stop the order when the information provided does not match the truth. If the seller finds problems with the order, it will freeze the order for 15 (fifteen) days if it cannot reach the buyer from the phone, email and postal addresses provided by the buyer. The buyer is expected to contact the seller about the matter during this time. If no response is received from the buyer during this time, the seller cancels the order so that both parties are not harmed.
Products /Products Received
Name, code : ... pieces
Total Sale Price : .... - TL
Payment Method: Credit Card / Bank Transfer (EFT)
Person To Be Delivered :
Phone number :
Address To Be Delivered :
Person/Institution To Be Billed :
Billing Address :
tax authority :
Tax Registration Number :
Shipping cost: ... - TL
Article 4-date of contract and force majeure
The date of the contract is the date on which the order was placed by the buyer ../../…. history
Exist at the date of signing of the contract, or unforeseen, beyond the control of the parties, with the emergence of one or both of the parties to the contract where they are loaded with debt and responsibilities to fulfill, partially or completely, or to fulfill them in a timely manner olanaksizlastiran circumstances, force majeure (natural disasters, war, terrorism, insurrection, changing regulations, seizure, or strikes, lockouts, production and communication facilities significantly failure etc.) will be considered. Force majeure shall notify the other party immediately and in writing.
During the continuation of force majeure, the parties will not have any responsibilities due to their inability to perform their actions. If this force majeure situation continues for 30 (thirty ) days, each party will have the right to terminate unilaterally.
Article 5-seller's rights and obligations
5.1. In accordance with the provisions of the Consumer Protection Law No. 4077 and the regulation on distance contracts, the seller agrees and undertakes to fully perform the actions imposed on him in the contract, except in force majeure situations.
5.2. Persons under the age of 18 (eighteen) http://www.garantisogutma.com ' dfn can't shop. The seller shall be based on the correct age specified by the buyer in the contract. But the seller cannot be held responsible in any way because the buyer misspells his age.
5.2. Price inaccuracies caused by system errors http://www.garantisogutma.com he's not responsible. Accordingly, the seller is not responsible for any advertising or Price errors that may arise due to the system, design or illegal interventions on the website. Based on system errors, the buyer cannot claim from the seller.
5.3. http://www.garantisogutma.com credit card (Visa, MasterCard , etc.) ) or you can shop by bank transfer. Orders that are not transferred are cancelled within one week from the date of the order. The time of processing of orders is not the moment of placing the order, but the moment when the necessary collection has been made from the credit card account or the transfer (EFT) has reached the bank accounts. Payment methods performed without consulting customer service, such as a paid shipment or a postal check, are not accepted.
Article 6-rights and obligations of the buyer
6.1. The buyer agrees and undertakes to fully perform the actions imposed on him in the contract, except for Force Majeure reasons.
6.2. The buyer agrees and undertakes that he has accepted the provisions of the business contract and will make the payment in accordance with the form of payment specified in the contract, although he has placed the order.
6.3. Buyer, http://www.garantisogutma.com from the website, the seller's Name, Title, Open address, telephone and other access information , the basic qualities of the goods to be sold, the sale price, including taxes , payment method, delivery conditions and costs, etc. all preliminary information about the goods subject to sale and the exercise of the right to “withdraw” and how this right will be used , the official authorities where they can communicate their complaints and objections, etc. it accepts and declares that it has confirmed this preliminary information electronically that it is clear , clear and has information in accordance with the internet environment.
6.4. Depending on the previous article, the buyer has the conditions of ordering and payment of the product, instructions for using the product , measures taken against possible situations and warnings made http://www.garantisogutma.com it declares that it has read and received information about the order/payment/use procedure and has given the necessary confirmation in electronic form.
6.5. The buyer agrees and undertakes not to damage the product and its packaging under any circumstances, but to return the original invoice and waybill at the time of return if he wishes to return the product he received.
Article 7-Order / Payment Procedure
After the amount of TL including VAT (total installment amounts in installment transactions) of the products added to the shopping cart is approved by the buyer, it is processed through the PoS of the relevant debit card. Therefore, orders are not shipped
first, an order confirmation email is sent to the customer. No shipment is made until the order confirmation email is sent.
Any disruptions in the process or problems that may arise related to a credit card are notified to the buyer by using one or more of the phone/fax/e-mail methods specified in the contract. If necessary, the buyer may be asked to meet with the bank. The time of processing of orders is not the moment of placing the order, but the moment when the necessary collection has been made from the credit card account or the transfer (EFT) has been determined to reach the seller's accounts.
If the buyer is immediately informed and gives approval in a clear and understandable way, another goods of equal quality and price may be sent to the buyer, or in accordance with the buyer's desire and choice ; another new product may be sent, the product may enter the stock or the other obstacle to delivery may be expected to disappear, and/or the order may be cancelled.
In cases where it becomes impossible to fulfill the obligation to deliver the goods subject to the contract, the buyer is notified of this situation and the total price he has paid and any documents that put him in debt, if any, are returned to him within ten days at the latest and the contract is cancelled. In such a case, the buyer will not request any additional material and moral damages from the seller.
http://www.garantisogutma.com in the internet environment, buyers who do not want to use credit card information are offered cash transfer and order opportunities. In payment by wire transfer, the buyer can select the most suitable bank and make the transfer. If EFT has been made, the date of transfer to the account will be taken into account. The “sender information”must be the same as the invoice information and the order number must be written when making a transfer and/or EFT.
If the bank or financial institution does not pay the cost of the product to the seller due to the unfair or illegal use of the buyer's credit card by unauthorized persons after the delivery of the product, the buyer must send the product delivered to the seller within 10 days. In such cases, the shipping costs belong to the buyer.
If the buyer elects to pay by credit card, the purchaser relevant interest rates and interest-related information the bank would also confirm, in accordance with the provisions of the legislation in force interest and interest-related provisions between the buyer and the bank “credit card agreement” will be implemented within the scope that declares it.
Article 8-Shipment / Delivery Procedure
After sending an order confirmation email, the product/products are provided to the shipping company to which the seller is contracted.Delivery:
The product / products will be delivered to the buyer's address by cargo contracted by the seller. The delivery time is 30 days from the time of sending the order confirmation mail and the establishment of the contract. This period may be extended for a maximum of ten days, provided that the recipient is notified in advance in writing or by a continuous data carrier.
Products are sent by telephone to areas where shipping companies do not deliver addresses.
In areas where the cargo company delivers one day a week, there may be sagging during the specified day in cases of inaccuracies and deficiencies in the shipping information, such as some social events and natural disasters. Because of these sagging, the buyer cannot bear any responsibility to the seller. If the product is to be delivered to another person/organization other than the buyer, the seller is not responsible for any additional shipping costs that may arise from the person/organization to be delivered not accepting the delivery, inaccuracy in the shipping information and/or absence of the buyer in place. Delivery problems to customer service if the product/products did not reach the customer in the content of the specified days bilgi@garantisogutma.com e-mail address must be notified immediately.
In case of a damaged package; damaged packages should not be delivered and a report should be attached to the shipping company official. If the cargo company official believes that the package is not damaged, the buyer has the right to open the package there and check that the products were delivered undamaged and request that the situation be determined again with a record. After the package is delivered by the buyer, it is accepted that the cargo company has done its duty in full. If the package is not accepted and the minutes are kept, the situation should be notified to the seller's customer service as soon as possible, along with the copy of the minutes remaining in the buyer.
Article 9-procedure for the right to return and withdraw the product
Product Return:
The buyer has the right to withdraw from the contract within seven days of receipt of the goods without any justification and without paying criminal conditions. In accordance with the general communique of the Tax Procedure Law No. 385, the buyer must send one copy to the seller along with the product by signing it after completing the refund sections at the bottom of the 2 invoices belonging to the seller delivered with the goods in a complete and correct way.The period of withdrawal begins from the day of delivery of the goods to the buyer. The cost of returning the returned product or products must be borne by the buyer.
There is no right of withdrawal for goods prepared in accordance with the buyer's wishes and/or clearly his personal needs.
If the buyer exercises the right of withdrawal, the seller will return the total price received no later than ten days after the invoice containing the notification of withdrawal arrives with the product, and any documents that put the consumer in debt, if any, to the consumer without any expense.
A decrease in the value of the delivered goods or the presence of a reason that makes the return impossible does not prevent the exercise of the right to withdraw. But if the impairment or impossibility of Return is caused by the consumer's defect, the seller must compensate the value or decrease in the value of the product.
For each product received, the General return period is 7 days. During this time, the return of products that have been unpacked, used, destroyed, etc.is not accepted. Return must be made with original packaging.
If any opening, distortion, breakage, destruction, tear, use and other situations are detected in the product and packaging received, and if the product cannot be returned in its state at the time of delivery to the buyer, the product will not be returned and its price will not be refunded.
For product return, the situation must be communicated to customer service first. Information about sending the product as a refund is transmitted by the seller to the customer. After this interview, the shipping company that delivered the product to the buyer's address must deliver it to the seller through the invoice containing the information about the return. A refund that reaches the seller is considered a refund if the product business meets the conditions specified in this Agreement, and the refund is also made to the buyer's credit card/account. The price is not refunded until the product is returned. Credit card returns to the credit card account reflection time is in the savings of the relevant bank.
If the purchase is made by credit card and in installments, the credit card refund procedure will apply as follows: if the buyer has submitted the purchase request with how many installments, the bank will refund the buyer in installments. After the seller pays the bank the entire cost of the product at once, the refund amounts requested in order not to be victimized by the parties involved in the transaction in case the installment expenses made from the bank POs are returned to the buyer's credit card,are again transferred by the bank to the accounts of the bearer party in installments.1(one) return will be reflected on the card each month, if the return date and the card's account cut dates do not coincide, and the buyer will pay the installments he paid before the return after the end of the sale, the number of installments that you have paid prior to the refund will take up more months and will have fallen from your existing debts.
If the goods and services received by card are returned, the seller cannot pay the buyer in cash in accordance with the contract he has made with the Bank. A member workplace, that is, the seller, will make a refund through the relevant software in the event of a refund process, and since the member workplace, that is, the seller is obliged to pay the relevant amount to the Bank in cash or offsetting, the buyer cannot be paid in cash in accordance with the procedure detailed above. A refund to the credit card will be made by the Bank in accordance with the above procedure, after the buyer pays the cost to the Bank at one time.
Article 10-Warranty
Products used and cleaned in accordance with the operating instructions are guaranteed for 2 years against any production errors in accordance with the following conditions: seller's warranty liability applies only to consumers covered by law 4077. For works of a commercial nature, the provisions of the Turkish Commercial Code will apply.
Article 11-Confidentiality
3.the information provided by the buyer to the seller for the purpose of paying with the information specified in this agreement. it will not be shared with individuals.
The seller will only be able to disclose this information as part of an administrative/ legal obligation. As part of any documented judicial investigation, the seller may provide the relevant authority with the information requested from him.
Credit card information is not strictly stored,credit card information is only used to secure delivery to the relevant banks during the collection process and is deleted from the system after the provision.
Information such as the buyer's email address, postal address, and telephone are only used by the seller for standard product delivery and Information Procedures. In some periods, campaign information, information about new products, promotional information can be sent to the buyer after approval.
Article 12-competent courts and enforcement agencies in case of dispute
In case of dispute arising from the application of this agreement, consumer arbitration committees and Consumer Courts in the settlement of the buyer or seller are authorized until the value announced by the Ministry of Industry and trade in December each year.
If the order occurs, the buyer is deemed to have accepted all the terms of this agreement. 01/01/2020